Create a Customer focused – Process Enabled Enterprise

This requires a business process framework, established enterprise architecture, creating "real-time" business intelligence, and a link between continuous improvement projects and key business processes. Most businesses need to evolve from a bottoms-up Six Sigma (DMAIC) approach, to a strategic framework that will set the foundation for growth, accountability, and performance management.

We apply Business Process Management to build the framework that creates strategic alignment. We help create metrics for the business processes that are aligned with business goals. Then we identify performance gaps that have a major impact on the customer experience and on achieving desired business results. Six Sigma methodology will then be implement to prioritize the critical projects and close the gaps.  

Business Process Management transforms reactive organizations into innovative leaders - with the speed and agility to anticipate change before the market demands change. Six Sigma provides a set of tools to make and sustain dramatic improvements to business processes. When Business Process Management and Six Sigma are used together they provide the basis for improved performance and growth, as well as a truly Customer Focus Enterprise.

Applying Business Process Management as the methodology that links improvement and process design efforts directly to the management system and to organizational strategy. This allows organizations to complete a difficult transformation to one in which the entire organization is continuously focused on ensuring the customers' needs for effective process performance and the business' need for efficiency and profitability. By structuring the entire improvement initiative according to business processes there would be fewer overlapping initiatives and more cross-departmental collaboration. Because this would create a big picture view, leadership could decide, based on the size of the performance gap to deploy the Six Sigma methodology and its rigor for the application of measurements, statistical analysis and the disciplined approach to resolving the problems.

Business Process Management includes a set of tools to document, measure, monitor, and control processes. It establishes ongoing accountability for managing entire cross-functional processes to satisfy customer Critical to Quality (CTQ's) and process goals, and explicitly ties the results of the Key Process Indicators (Y's) to the strategy of the organization. Six Sigma provides a set of tools to make and sustain dramatic improvements to business processes. When Business Process Management and Six Sigma are used together they provide the basis for improved performance and growth, as well as a truly Customer Focus enterprise.