Marvin M. Wurtzel

Marvin Wurtzel is the principal consultant for Marvin M. Wurtzel & Associates, Inc. He has worked with leading companies in Financial Services, Telecom, Pharmaceuticals, Aerospace and the government. Marvin is also a frequent speaker at conferences on Business Process Management. He has had papers published in the area of Six Sigma and Business Process Management  

Prior to establishing his firm, he was Vice President,  Business Process Improvement at Fidelity Investments where he facilitated numerous process improvement projects leading to significant reduction in cost and cycle time, while attaining significant quality and customer satisfaction improvement. He introduced Six Sigma tools to the organization. He participated on the team that implemented methodologies that brought one division to Software Engineering Institute, Capability Maturity Model Level 2 (SEI CMM Level 2).   Previously, he was employed at Eaton Corporation where he developed and implemented Total Quality Management. He established a Balanced Scorecard (set of metrics) that was used to measure the progress of the business. He led the development Software Process Improvement program (using SEI CMM as the model). Worked with manufacturing management to implement self directed work teams. Initiated supplier certification and partnering, co-author of an award winning Supplier Handbook.   Mr. Wurtzel has been a member of the faculty of the National Graduate School where he has taught Financial Systems, Six Sigma, and Organizational Performance Assessment as part of their Masters degree program in Quality Systems Management. He developed and taught courses "Total Quality Management" and "Supplier Partnering" courses in the Northeastern University. Two of these courses have been presented via satellite broadcast on Network Northeastern and National Technical University.  

He is a Fellow in the American Society for Quality, as well as a Certified Quality Engineer and Certified Reliability Engineer. He has been a Malcolm Baldrige National Quality Award Examiner in 1992, 1994 and 1995, as well as Massachusetts Quality Award Examiner in 1996-7.  He has presented a paper on Insuring the Quality of the Infrastructure at the Boscon 2002 Conference in April and at the NEQC Conference in October 2002. He presented Six Sigma for the Rest of Us at Boscon 2003 and had it published in the July 2003 issue of Quality Digest. Marvin has also spoken and taught at Business Process Management Conference Series since 2003.   He holds Bachelor of Electrical Engineering from the City College of New York and a Master of Science in Engineering Management from Northeastern University.